Frequently Asked Questions
Everything you need to know about the RingConn Smart Ring.
How do I determine my correct ring size?
We offer a dedicated Sizing Kit that we recommend using before your final order. Since smart rings contain internal sensors, the fit differs from traditional jewelry. We suggest wearing the sizing tool for 24 hours to account for natural finger swelling.
Is the RingConn Smart Ring waterproof?
Yes, the RingConn Smart Ring features an IP68 rating and 5ATM water resistance. You can safely wear it while washing your hands, showering, or swimming in shallow water.
How long does the battery last on a single charge?
The RingConn Smart Ring typically lasts up to 7 days on a single charge. Additionally, the included portable charging case can provide multiple full recharges, extending total usage time significantly while traveling.
Do I need a monthly subscription to access my health data?
No, RingConn does not require a monthly subscription. All health insights, sleep tracking, and activity data are available for free within the RingConn mobile app.
What is your shipping and return policy?
We offer free standard shipping on all ring orders. If you are not satisfied with your purchase, you can return the product within 30 days of delivery, provided it is in its original condition and packaging.
Which devices are compatible with the RingConn app?
The RingConn app is compatible with iOS 12.0 or later and Android 7.0 or later. You can sync your data with Apple Health and Google Fit for a comprehensive view of your wellness.